FAQs

Ordering

Are my details safe with you?

Yes, any information supplied is stored on a secure server. Also, we do not collect or store your debit or credit card details on our servers. How we capture and manage data about you is dealt with in our Data Protection and Privacy Policy.

What payment methods do you accept?

You can pay using most debit and credit cards using Stripe’s secure servers or opt to pay via your PayPal account.

Can I order over the phone?

No. To ensure we manage and process payment details correctly and securely we do not take payment details over the phone.

Do you gift wrap?

We currently do not provide a gift wrapping service. However, we can provide a personalised message and remove the invoice. Please mark your order as a gift in the notes section at checkout.

I need a VAT receipt

You will automatically be emailed a VAT receipt once your order has been dispatched.

Delivery

When will I receive my order?

In stock items are typically dispatched within one working day of payment clearance. Most orders are delivered to UK addresses within five working days, and typically two – three working days. For full details, European and global shipping, and exceptions, read our Shipping information.

Do you offer Expedited Delivery?

Select ‘Expedited Delivery’ at checkout and we’ll dispatch your order via the fastest route we can offer for your location. Deliveries are commonly made the next day to UK addresses for orders placed before 13.00, and one – two working days for European addresses. For full details, and exceptions, read our Shipping information.

How much does delivery cost?

We offer free shipping to UK addresses on all orders over £60, and free shipping to European addresses on orders over £120. Other delivery costs are calculated at checkout.

Can I have the item left in a safe place?

We’ll copy and paste any delivery instruction you add at checkout into a note for the courier. Parcels are left at the discretion of the delivery agent, so we can not guarantee that your item will be left if you are not home. We are not able to insure left items. In general, we recommend you have items delivered to an address where someone you trust can receive them.

Exchanges & Returns

I didn’t receive what I ordered

We sometimes ship orders of more than one item in different shipments. So if you have received only part of your order, please check your shipping confirmation to check how many deliveries to expect. If an item is missing, or incorrectly picked, please let us know and we’ll sort it out ASAP.

I ordered the wrong item. What do I do?

No worries. Just following the Exchanges process. Be sure to email us, so that we can reserve your replacement item to prevent unnecessary delays.

My item arrived damaged

If the parcel is delivered damaged, please refuse delivery. If an item arrives damaged, please photograph the item, clearly showing the damage, and contact us.

Can I return an item?

Yes. Please following the Returns process to ensure that your items are swiftly and accurately processed.