Processing & Dispatching Orders

Overview

Home Institute sells products sourced from around the globe, often made by specialist manufacturers or crafts people.

We continually work to hold the appropriate level of stock but forecasting is a continual challenge as demand, manufacturers’ lead-times and shipping times vary greatly. In practice many of the items we sell are made once Home Institute has placed an order with the manufacturer or craftsperson. To achieve fair pricing for both our customers and makers we place bulk orders on regular order cycles. We order from manufacturers between one and 12 months in advance of expecting delivery. Furthermore, using our standard ordering cycles, we can also offer our customers some difficult to source products by allowing their order to piggy-back on our ordering cycle.

Consequently, we have developed three stock statuses to best communicate a product’s availability.

Stock status

In Stock

Items that are in stock are dispatched immediately, and are subject to our standard delivery timeframes.

Pre-order

The delivery timeframe for pre-ordered products varies by manufacturers’ lead-time and when your order falls within our ordering cycle. The following timeframes represent the common breadth of the delivery window by brand. If you order is time sensitive, please contact us for specific guidance as we can provide a specific update on where in the ordering cycle we are at for the product you are interested in. Pre-orders are the best way for our customers to secure stock from an inbound shipment or from our next ordering cycle.

Out of stock

If we are unsure when we will be able to source further units of a product, we make it as out of stock. If you have a question about an out of stock product, please contact us so we can seek to confirm timelines.

Order status

Processing

We have received your order and will dispatch your item(s) once the payment has cleared and have stock.

We may fulfil orders in multiple shipments.

Completed

We have dispatched your entire order. At the time of dispatch we automatically send an email communicating:

• the items in the shipment
• the delivery service
• tracking information

Common Pre-order timeframes, by brand

• Able Brewing: two – four weeks
• Allex: four – eight weeks
• Bosign: two – six weeks
• Chemex: one – eight weeks
• Espro: two – six weeks
• Fort Standard: four – 16 weeks
• Hasami Porcelain: four – eight weeks
• Hay: four – 16 weeks
• Italesse: four – 12 weeks
• Kinto: two – eight weeks
• La Marzocco customised machines: two – eight weeks
• Motta: four – 16 weeks
• Mourne Textiles: one – eight weeks
• Pappelina: two – eight weeks
• PKS Bronze: two weeks
• Porter: 16 – 30 weeks
• Siwa: 12 weeks
• Stálogy: 12 – 26 weeks
• Textile No.: four – 12 weeks
• Zalto: one – four weeks
• Zero Japan: four – eight weeks
Backorder timeframes are based on our ordering cycle and the manufacturer’s average lead-time