Returns & Exchanges

Exchanges

You can exchange any item within 30 days of purchase provided it is unused and in re-sellable condition. Items must be returned in the same product packaging with all labels and any swing tags still attached.

Items must be appropriately packaged (ideally use the same protective packaging you received the items in, or similar).

Please ensure that the item is appropriately insured as we can only exchange items that are returned to us in re-sellable condition.

Please contact us so that we can make arrangements and reserve replacement stock to avoid unnecessary delays.

Returns

You can return items to us within 30 days of purchase, provided they are unused and in re-sellable condition, for a full refund. Items must be returned in the same product packaging with all labels and any swing tags still attached.

Items should be returned to:

Home Institute
2 Eco Vale
London
SE23 3DL

Items must be appropriately packaged (ideally use the same protective packaging you received the items in, or similar).

Please ensure that the item is appropriately insured as we can only refund items that are returned to us in re-sellable condition.

Refunds will be processed within five working days of receipt of the item. The timeframe for the return of your funds is determined by your card provider or PayPal.