Shipping

We can ship the vast majority of items to addresses in the United Kingdom, European Union, Asia, Americas and Australasia. There are some exceptions, which are noted on the respective product pages. We are working to extend our service areas, so if your destination is not listed at checkout, please email us for information and a quotation.

United Kingdom

Standard

Most in stock items are delivered within five working days from payment clearance to UK addresses, with the majority of deliveries being made within two working days.

• Free shipping on order over £60
• Free shipping for Home Institute Connects members
• Otherwise, shipping from £3
Expedited

Need your items quickly? Select Expedited Shipping at checkout and we’ll both a) prioritise the processing of your order for dispatch and b) have it delivered with the fastest service our delivery agent can offer for your location. In practice, most orders placed before 13.00 can be delivered on the following working day and we are able to deliver on Saturdays to most urban United Kingdom locations.

• Costs calculated at checkout

EU

Standard

Most in stock items are delivered within five working days from payment clearance to European Union addresses, with the majority of deliveries being made within three working days.

• Free shipping on order over £120
• Free shipping for Home Institute Connects members
• Otherwise, shipping from £6
Expedited

Need your items quickly? Select Expedited Shipping at checkout and we’ll both a) prioritise the processing of your order for dispatch and b) have it delivered with the fastest service our delivery agent can offer for your location. In practice, most orders placed before 13.00 can be delivered in one – three working days.

• Costs calculated at checkout

EEA, Americas and Asia

Shipping to EEA, the America and Asia usually arrive within 10 working days and commonly within five working days.

VAT is automatically removed for export orders.

• Costs calculated at checkout

Rest of World

We can ship to many countries within 15 working days and commonly within five working days.

VAT is automatically removed for export orders.

• Costs calculated at checkout

Notes

Exceptions

Products may have specific delivery information that supersedes this general information on a ‘Shipping Information’ tab.

Pre-Orders

For new products, if an inbound shipment is in transit, or we are awaiting stock to be replenished we may offer the option to pre-order a product.

This is often a prudent option for our customers as many of these products are either difficult to source or are top sellers that we are temporarily out of stock of.

Inforamtion in on the product page, and any pre-ordered items are marked in your cart.

Lead-times, by brand
Obviously, in stock items are dispatched immediately

 

Delivery Address

Please make sure that the shipping address is correct as we are unable to redirect orders once they have been dispatched.

Tracking

Once your item(s) have been dispatched, you’ll be emailed a shipment confirmation showing the products included in a specific shipment and the parcel(s) tracking details.

Please note that we may fulfil orders in multiple shipments.

Fragile Items

All fragile items are appropriately packed and insured. If your item has arrived damaged, please contact us.